Mi Home Privacy Policy

Our Privacy Policy was updated on April 28, 2018 and will take effect on May 25, 2018. We have revamped the Privacy Policy front and back so that from this date onwards, this Privacy Policy will be able to provide details about how we manage the personal information you disclose when using Mi Home products and services. This excludes Xiaomi Home products or services for which a separate privacy policy is provided.

Please take some time to familiarize yourself with our privacy practices, and let us know if you have any questions.

Our promise

This Privacy Policy describes how Xiaomi Inc. and its affiliates (hereinafter referred to as "Xiaomi", "we" or"us") collect, use, disclose, process, and protect the information you provide to us through the Mi Home app when using our products or services. If we ask you to provide certain information in order to verify your identity when using Mi Home products or services, we will use this information in strict accordance with this Privacy Policy and/or our User Terms and Conditions.

This Privacy Policy was developed with full consideration of your needs taken into account. It is important that you fully understand our personal data collection and usage practices as well as full confidence that ultimately, you have control of any personal information provided to Xiaomi.

In this Privacy Policy, "personal information" means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information Xiaomi has access about that individual. Such personal information may include but not limit to the information you provide to us or upload, device information

By using Mi Home products and services or other acting permitted by the applicable laws, you are deemed to have read, acknowledged and accepted all the provisions stated here in this Privacy Policy, including any changes we make from time to time. In order to comply with applicable laws, including local data protection legislation (e.g. General Data Protection Regulation in Europe Union), we will specifically seek prior explicit consent to the particular processing (e.g. automated individual decision-making) of special categories of personal data. Furthermore, we are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.

Ultimately, what we want is the best for all our users. If you have any questions about the data processing practices summarized in this Privacy Policy, please contact privacy@xiaomi.com so that we can best see to your needs. We will be happy to address them directly.


If you have questions or concerns regarding our Privacy Policy or practices, please contact us at privacy@xiaomi.com. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request .

What information is collected, and how we use it

Types of information collected

In order to provide our services to you we will ask you for personal information that is necessary for us to successfully provide those services. If you do not provide us with this personal information, we may not be able to provide our products or services to you.

We will only collect the information that is necessary for its specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):

Information related to the handheld device terminal or your SIM card: we may collect information related to the operation of the Mi Home handheld device terminal. For example, IMEI number, IMSI number, the version of your operating system, manufacturing information about your device, model name, and network operator. We may also collect information about the device associated with your account. For example, MAC address, DID, network status of the device (IP/network signal), and the version of your firmware.

Log information: information related to your use of certain functions, apps and websites. For example, cookies and other anonymous identifier technologies, IP address, network request information, temporary messaging history, standard system logs, and crash information.

We may also collect other types of anonymous information which are not directly or indirectly linked to an individual and which is aggregated, anonymized or de-identified. For example, the device model and system version number of the user's Xiaomi mobile phone device may be collected when using a particular service. Such information is collected in order to improve the services we provide to you.

How this personal information can be used

Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our affiliated companies (which are in the communications, social media, technology and cloud businesses), Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.

We may use personal information for the following purposes:

Here are more details on how we use your information (which may include personal information): Setting up your Xiaomi Account. Personal information collected when creating a Xiaomi Account on our web sites or through our mobile devices is used for creating the personal Xiaomi Account and profile page for the user.

Direct marketing

We may use your name, phone number, email address, Xiaomi or Mi Home account number, or IMEI number to provide you relating to goods and services of Xiaomi companies and our business partners which offer network, mobile applications and cloud products and services. We will only so use your personal data after we obtain your prior explicit consent and involve a clear affirmative action we have obtained your consent or indication of no objection in accordance with local data protection laws, which may require separate explicit consent. You have the right to opt out of our proposed use of your personal data for direct marketing. If you no longer wish to receive certain types of email communications you may opt-out by following the unsubscribe link located at the bottom of each communication. We will not transfer your personal data to our business partners for use by our business partners in direct marketing.

With whom we share your information?

We do not sell any personal information to third parties.

We may disclose your personal information to third parties (as defined below) in order to provide products or services that you have requested.

We may disclose information to the third-party service providers and affiliates listed at the end of the section. In any of the various situations described at the end of the section, you can rest assured that Xiaomi will only share the personal information in accordance with your consent. Your consent to Xiaomi will engage sub-processors for the processing of your personal information. Please understand that if, in any of the situations described below, Xiaomi shares your information with a third-party service provider, Xiaomi will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. Xiaomi will contractually ensure compliance by any Third Party Service Providers with the privacy standards that apply to them in your home jurisdiction.

Sharing with our group and third-party service provider

In order to operate successfully and provide you with the full functionality of our products and services, We may disclose your personal information to other Xiaomi affiliated companies(these may include communications, social media, technology, or cloud services) or our third-party service providers (our mailing centers, delivery services providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and promotional service providers, and agents representing Xiaomi) [affiliated companies and/or other third parties] (collectively referred to as "third-party service providers"). Such third-party service providers may process your personal information on Xiaomi's behalf or for one or more of the purposes listed above. When using certain mobile applications on our devices, we may share your IP address with third parties in order to provide you with some of the services you requested. If you would no longer wish to allow us to share this information, please contact us by sending an email to privacy@xiaomi.com.

Sharing information with our group's ecosystem companies

Xiaomi works with a group of very forward-thinking companies. Together, they form the Xiaomi Ecosystem. Xiaomi Ecosystem companies are independent entities, invested and incubated by Xiaomi, and they are experts in their fields. Xiaomi may disclose your personal information to Xiaomi Ecosystem companies in order to provide you with and make improvements to a range of exciting products and services (including software and hardware). Some of these products and services will be under the Xiaomi, Mi, Mi Home brand, while other products may use their own brand. Xiaomi Ecosystem companies may share data with Xiaomi related to Xiaomi, Mi, Mi Home brand products and services in order to provide software and hardware services, create better functionality, and provide a better user experience. Xiaomi will take appropriate organizational and technical measures to ensure the security of personal data during the process of sharing of information, including but not limited to encryption of your personal data. If Xiaomi is involved in the merger, acquisition, or sale of all or part of its assets, we will notify you of any change to the ownership of, use of, or any of the choices you have regarding your personal information by email and/or by posting a notice on our website.

Sharing of information with others

Xiaomi may disclose your personal information to others without further consent when required under applicable law.

Information not requiring consent

Security commitment

Xiaomi's security measures

We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure, or other similar risks, we have we have put in place reasonable physical, electronic, and managerial procedures to protect the information We collect from you during your use of the Mi Home app. We will take all appropriate measures to protect your personal information.

For example, when you access your Xiaomi account, you can choose to use our two-step verification program for better security. When you send information to our home server from your Mi Home device or receive information through the same channel, we make sure that it is encrypted using a number of protocols including Secure Sockets Layer (SSL).

All of your personal information is stored on secure servers and protected in controlled facilities. We classify your data based on importance and sensitivity, and we guarantee that your personal information is always protected by the highest level of security. We also guarantee that employees and third-party service providers who provide products and services to you by accessing this information will be held under strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. Similarly, we have special access control measures for cloud-based data storage. In summary, we regularly review our information collection, storage, and processing practices, including physical security measures taken in order to prevent any unauthorized access and use.

We will take all practicable steps to protect your personal information. You should, however, be aware that the use of the Internet is not entirely secure, and for this reason. Because of this, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

We will take upon the personal data breach, notifying the breach to relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects by complying with applicable laws, including your local data protection legislation.

What you can do

Your assistance will help us better protect your personal information.

Retention policy

We retain information we collect about you as long as it is still needed for the purposes we obtained it or as long as it is needed to comply with applicable legal requirements or permissions. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information. If further processing is for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes according to the applicable laws, the data can be further retained by Xiaomi even if the further processing is incompatible with original purposes.

Accessing other features on your device

Our application may need to access certain features on your device, for example, Wi-Fi network status. This information is necessary for these applications to be able to run on your device and for you to be able to interact with them. You can close the application on your device at any time, or you can contact us at privacy@xiaomi.com to revoke your consent.

You have control over your personal information

Control settings

Xiaomi knows that everyone has different concerns about privacy. Therefore, We have provided some examples of the various ways in which Xiaomi allows you to restrict the collection, use, disclosure, and processing of your personal information, in addition to ways in which you can control your privacy settings:

Access, update, correct, erase or restrict processing your persona information

Withdrawal of consent

Transfer of personal information outside of your jurisdiction

To the extent that we need to transfer personal information outside your jurisdiction, whether it is transferred to our affiliates (these may include communications, social media, technology, or cloud services) or to third-party service providers, we shall do so in accordance with the applicable laws. In particular, in order to ensure that all such transfers comply with applicable local data protection law, we will implement appropriate security safeguards. You will have the right to be informed of the appropriate safeguards taken by Xiaomi for this transfer of your personal information.

Xiaomi is a China-headquartered company operating globally. As such, complying with applicable laws, we may transfer your personal data to any subsidiary of the Xiaomi group worldwide when processing that information for the purposes described in this Privacy Policy. We may also transfer your personal data to our third party service providers, who may be located in a country or area outside the area of the European Economic Area (EEA).

Whenever Xiaomi shares personal data originating in the EEA with a third party which may or may not be a Xiaomi entity outside the EEA, we will do so on the basis of EU standard contractual clauses or any other safeguards provided for in the GDPR.

Xiaomi may use overseas facilities operated and controlled by Mi Home to process or back up your personal information. Xiaomi currently has data centers in Beijing, the United States, Russia, Singapore, and Germany. These overseas jurisdictions may or may not have data protection laws similar to the data protection laws in your jurisdiction. You have understood that the risks under applicable data protection laws are different and we may transfer and store your personal information in one of our overseas facilities; however, this does not change our full commitment to protecting your personal information in compliance with this Privacy Policy.

If you choose to use other third-party services available for this product or service (such as Amazon Alexa, Google Assistant, etc.), those third parties may be able to read information about you, information about you may also be transferred to a third-party server outside of your jurisdiction, and you agree to this kind of transfer.



Order of priority

If you agree to an applicable user agreement, and if there is any inconsistency between the user agreement and this Privacy Policy, the user agreement will prevail.

Privacy Policy updates

We periodically review our Privacy Policy, and we may update it to reflect changes in our information practices. If we make a substantial change to this Privacy Policy, We will notify you by email (using the email address specified in your account), by releasing a notice in the Mi Home app, or by contacting you via your mobile device. This will allow you to understand what information we collect and how we use it. These kinds of changes to this Privacy Policy will be effective starting on the date specified in the notice or on the website. We recommend that you visit this page regularly for the latest information on our privacy practices. Your continued use of products and of website, cell phone and/or any other device-based services will be deemed as your acceptance of the updated Privacy Policy. If we collect additional personal information from you, or if we wish to use or reveal your personal information for a new purpose, we will once again seek your consent.

Do I have to agree to all terms and conditions of third parties?

Our Privacy Policy does not apply to products and services provided by third parties. Mi Home Products and services may include third party products and services, as well as links to third-party websites. When you use these products or services, they may also collect your information. Because of this, we strongly urge you to spend time reading the privacy policies of these third parties, just as you have read ours. We do not take any responsibility for the way in which third parties use the personal information they collect from you, nor do we have any control over how they use it. Our Privacy Policy does not apply to other websites whose links can be accessed through our services.

When you use these extension services for specific products on the Mi Home portal, the terms of the third party and the Privacy Policy of the third party both apply, and you are considered to have agreed to the terms of each of these extensions.

Social media (features) and gadgets

Our website contains some social media features, including a Facebook Like button and widgets like "share" buttons. These features may record your IP address and the pages that you have browsed on our site. They may also set cookies that enable functionality and operation. Social media features and widgets are either hosted by third parties or hosted directly on our website. Any interaction that you have with these features is subject to the individual company's Privacy Policy.

Signing in

Depending on your jurisdiction, you may be able to log into our website using login services provided by Facebook Connect or by Open ID. These services will verify your identity and allow you to choose whether or not you want to share certain personal information (such as your name and email address) with us to populate our registration form. Services like Facebook Connect allow you to choose whether or not you want to share information about your personal activity from their site on your profile page so that it can be shared with other people in your network.

About our systematic approach to manage your personal information

If you are Europe Union user under GDPR, Xiaomi will provide systematic approach to manage personal data deeply engages our people, management processes and information systems by applying a risk management methodology. According to the GDPR, for instance, (1) Xiaomi set up a Data Protection Officer (DPO) in charge the data protection, and the contact of DPO is dpo@xiaomi.com; (2) procedure like data protection impact assessment (DPIA).

Contact us

If you have any questions or feedback regarding this Privacy Policy, or if you have any questions regarding Xiaomi's collection, use, or disclosure of your personal information, please contact our Data Protection Officer at the address listed below and mention that your message is in reference to the "Privacy Policy":

Xiaomi Singapore Pte. Ltd.

20 Cross Street, China Court #02-12

Singapore 048422

Email: privacy@xiaomi.com

Thank you for taking the time to familiarize yourself with our Privacy Policy!

What's new to you

We have made several major edits throughout the Privacy Policy as following: